Legal Process and Law Enforcement Requests
Effective August 1, 2026.
This page is for law enforcement, regulators, and civil litigants seeking data held by Bronze Venture LLC. It is published so that the process is predictable rather than negotiated case by case.
Nothing here is a promise to withhold data we are lawfully required to produce, and nothing here waives any objection we may raise.
What we hold, and do not
We do business only with United States entities, and the data described below is held in the United States.
For customers of a hosted OpenChime workspace, we hold the contents of that workspace, meaning messages, attachments, and workspace structure, because we operate the machine it runs on. See the OpenChime Privacy Notice.
For anyone running their own OpenChime server, we hold nothing. We have no access to that server and no ability to obtain its contents. A demand served on us cannot produce data we do not have; it must be directed to whoever operates the server.
What we require
| You are seeking | We require |
|---|---|
| Basic subscriber information: account email, name, subscription dates | A subpoena or equivalent valid legal process |
| Non-content records: logs, workspace metadata | A court order or equivalent |
| Content of communications: messages, attachments | A search warrant issued on probable cause |
We do not accept requests by telephone, and we do not treat an email describing an investigation as legal process.
How to serve us
Send legal process to legal@bronzeventure.com.
Include the requesting agency or firm, the name and contact details of the requesting official, the legal authority relied on, and the specific account, identified by workspace or account email. A request that does not identify a specific account cannot be actioned, and we will not search across customers to find one.
We tell the customer
Our policy is to notify the affected customer before producing their data, so that they have the opportunity to seek protective relief, unless we are prohibited from doing so by law or by a court order, or unless we believe there is a risk of harm to a person.
If your request includes a non-disclosure requirement, it must state the legal authority for it and its duration. We do not treat a request to keep something quiet as binding without one.
Emergencies
Where we believe in good faith that disclosure is necessary to prevent death or serious physical injury, we may disclose the information we reasonably think will help, without process. Mark such a request EMERGENCY and describe the nature of the emergency, the person at risk, and why the information sought will help.
Preservation
We will honour a valid preservation request for a specific account for 90 days, extendable once on request, while process is obtained.
Costs
We may seek reimbursement for the costs of responding, to the extent the law permits.